Download Test Bank for Business and Professional Communication KEYS for Workplace Excellence 2nd Edition by Quintanilla



Test Bank for Business and Professional Communication KEYS for Workplace Excellence 2nd Edition by Quintanilla

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Presenting an exciting new approach to teaching the core concepts and techniques of business and professional communication, Business and Professional Communication: KEYS for Workplace Excellence, Second Edition by Kelly M. Quintanilla and Shawn T. Wahl is organized in a way that best reflects the way that students transition from their student environment to their professional careers. Indeed, the fully updated second edition of this best-seller continues to focus on helping readers master the skills they need to move from interviewee to team member to leader, and provides unique coverage of some of the greatest challenges of today’s workplace, such as the negative impacts of technology and achieving work-life balance. Incorporating coverage of the latest cultural, economic, and technological developments in the business world, the authors cover communication must-know concepts and skills through the application of their Four Keys Process: Know yourself, Evaluate the professional context, Your communication interaction occurs, and Step back and reflect.
Test Bank for Business and Professional Communication KEYS for Workplace Excellence 2nd Edition by Quintanilla
Test Bank for Business and Professional Communication KEYS for Workplace Excellence 2nd Edition by Quintanilla

About the Author

Kelly M. Quintanilla
is the Dean of the College of Liberal Arts at Texas A&M University-Corpus Christi. She earned her Ph.D. in Communication from the Pennsylvania State University in 1994, joining the A&M-CC faculty that same year. She was a Professor of the Communication for 16 years, teaching courses in Business & Professional Communication, Teamwork & Leadership, Organizational Communication, Public Relations, and Public Speaking. Additionally, she served as Department Chair/Program Coordinator in Communication from 2000-2009. Over the years, Dr. Quintanilla has received awards for her teaching, service, advising, and scholarship. She has also worked as an executive coach and an organizational communication consultant for a variety of industries. Although she loves her career, her greatest love is spending time with her husband, Anthony and daughter, Logan on the sunny beaches of the South Texas.

Table of Contents Test Bank for Business and Professional Communication

1. Business and Professional Excellence in the Workplace
2. Verbal and Nonverbal Communication
3. Listening
4. Resumes, Interviews, and Negotiation
5. Getting to Know Your Diverse Workplace
6. Interpersonal Communication at Work
7. Strengthening Teams and Conducting Meetings
8. Technology in the Workplace
9. Business and Professional Writing
10. Leadership and Conflict Management
11. Informing and Persuading
12. Speech Design
13. Delivering a Speech with Professional Excellence
14. Work-Life Balance

Product details

Language: English
ISBN-10: 1452217629
ISBN-13: 978-1452217628
ISBN-13: 9781452217628
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